Support for Parents & Carers

SafeCall supports children and young people aged 13–18 who may be at risk of, or currently experiencing, criminal or sexual exploitation. We offer a safe, confidential space where they can talk, ask questions, and explore their options—on their terms. 

We also support parents, carers, and families who are concerned about a young person’s safety or wellbeing. 

We provide free, confidential support through our helpline and online chat. Young people can speak with trained professionals who will listen without judgment and help them explore what feels right for them. Together, we can build a safety plan and offer guidance tailored to their situation. 

Young people can also access advice and information through our website, or choose to chat anonymously with a Safecall adviser. 

The anonymous service is available every day during our key operating times:

• Call – 10am – 5pm
• SMS – 10am – 10pm
• Online chat – 5:30pm – 10pm

We understand how difficult it can be to see a child you care about in distress. Many parents and carers feel helpless or unsure of what to do. Letting your child know about SafeCall can be a powerful first step. 

If you’re based in the United Kingdom, you can share our service with your child by directing them to safecall.org.uk. We’re here to support them—and you—every step of the way. 

Criminal exploitation and county lines involve young people being manipulated or coerced into illegal activity, often by individuals or groups who take advantage of their vulnerabilities. 

Modern slavery includes human trafficking, forced labour, and servitude. Victims may not always realise they’re being exploited. If you suspect this is happening, you can refer the case to the National Referral Mechanism (NRM)—you don’t need to be certain to act. 

For England and Wales: National Referral Mechanism guidance – GOV.UK 

For Scotland: National Referral Mechanism (NRM) Scotland