Call or text 116 000 to speak anonymously to our Helpline team
Our Helpline is available every day between 10am – 10pm by text, and 10am – 5pm by phone call. We’re not here to judge. We’re here to listen, support you, and help you explore your options.
What We Offer
Free and confidential support
Via call or text on 116 000, available every day, even if you don’t have credit or minutes.
Anonymous contact options
You’re in control of what and how much you share. Everything you share with us is private.
Practical advice and emotional support
Expert advice tailored to your situation.
Help with reconnecting or accessing additional services
Reconnecting with carers or family, and accessing additional services.
Our Approach
Every young person deserves to be heard, to feel safe, and to have options. That’s why our team of experienced advisor’s support on your terms.
We’re here to help you explore the choices that feel right for you, and we’ll never pressure you to do anything you’re not ready for.
What to do if the Helpline is shut?
Our Helpline is open every day from 10am – 10pm. If you’re in an emergency situation, please always call 999 for urgent help. If you would like to text us outside of opening hours, our team will pick up your message and respond once the helpline has reopened.